Refund policy

We want you to be happy with your new planter! That's why we'll exchange or make sure you're completely satisfied with all La Fabrique Nordique products within 30 days , hassle-free. In case your purchase does not give you complete satisfaction, write to us at fabriquenordique@gmail.com

Return

We have a 30 day return policy , which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it with the tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at fabriquenordique@gmail.com. If your return is accepted, we will send you a return shipping label, along with instructions for sending your package. Items returned to us without prior return request will not be accepted.

You can always contact us for any return questions at fabriquenordique@gmail.com.

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.

Exceptions/non-returnable items

Certain types of items cannot be returned as personalized products (such as special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Trades

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund as well.